Shipping policy

 

Orders are processed within 3-5 business days (Monday to Friday, excluding holidays). You’ll get a shipping confirmation and tracking number the moment your order heads out. Once the order is processed, you will receive an email confirmation with your tracking information. APRES AKA is not responsible for lost and/or stolen packages. Once your item has been shipped, you will receive a confirmation email with tracking info. Allow 1 day for tracking info to update.

RETURN POLICY

Item(s) must be in original packaging with all tags, unworn and unwashed. We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. Any order made with a promo code is non-refundable and only eligible for store credit. Sale items are final sale. Return labels are provided by APRES AKA, however please note there will be a restocking fee of $10 deducted from your refund. Restocking fees do not apply to returns made for store credit. 

Original shipping charges are non-refundable. Please remember, it can take some time for your bank or credit card company to process and post the refund. If your returns do not meet the conditions outlined above, we reserve the right to refuse refund.

To start a return for refund, login using a one time code to your account with the email you used to place the order. You can then submit product return requests. If the return request is approved, you will receive an email with a return label attached. 

To start a return for a store credit, please contact us at info@apresaka.com with your order # as the subject. 

EXCHANGE

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If not, please allow 7-10 days for the new item(s) to ship. 

HOW TO RETURN AN ITEM

To start a return for refund, login using a one time code to your account with the email you used to place the order. You can then submit product return requests. If the return request is approved, you will receive an email with a return label attached. 

To start a return for a store credit, please contact us at info@apresaka.com with your order # as the subject. 

Any policy questions or comments, please reach out to info@apresaka.com.